Every time you shop, you earn points. Beauty products give you 3 points per £1, and everything else gives you 1 point per £1.

When you've collected enough points, we turn them into vouchers. You can get vouchers from £2 (200 points) right up to £100 (10,000 points).

MYFENWICK has three tiers based on how many points you've earned:
Green Tier: Everyone starts here when they join
Silver Tier: Reach 750 points
Gold Tier: Reach 1,500 points
Each tier comes with different benefits, and the higher your tier, the more you'll earn and save.

Silver Tier members get 2x points on purchases made one week before to one week after their birthday, plus higher priority access to our events.

Gold Tier members get 3x points on purchases made one week before to one week after their birthday, plus the highest priority access to our events and additional exclusive benefits.

All tiers earn points when you shop at Fenwick and you can redeem your vouchers anytime.

You can create a loyalty account on our website, by speaking to one of our in-store colleagues or the first time you purchase with us once MyFenwick is live.

When you sign up, use the same email address that's linked to your existing Fenwick account (if you have one). This will connect your accounts automatically. Any bonus loyalty points from signing up or making purchases will show up in your online account within 72 hours.

Yes, when you register for a loyalty account, you get 100 points just for signing up. You can earn even more points straight away:
Complete your profile: 35 points
Opt into email, SMS and direct marketing: 10 pints each or 30 points in total.
Follow us on Instagram @fenwickofficial: 10 points
Before signing up, we recommend reading the Loyalty Terms and Conditions [link]

We're working hard to reduce plastic, so we don't provide physical loyalty cards. When you sign up, you'll get a virtual card that you can add to your Apple or Google Wallet.

When shopping in-store, show your virtual card at checkout and points will be added to your account within 72 hours. When shopping online, log in to your account before placing your order and points will be automatically added after we have shipped your order.

Your tier is based on your spending over the previous 12 months. We review this regularly, so if your spending decreases and your points drop below the tier threshold over the 12-month period, you will move to a lower tier. Once you reach a tier, you'll stay there even if you redeem all your points - your tier is about total points earned, not your current balance.

To update your personal details, log in to your online account. From your account homepage, you can edit your contact details, saved delivery addresses and payment cards. If you need to update the email address linked to your loyalty account, please get in touch.

Customers who have experienced password or login issues have found success by resetting their password. Please note, your new password needs to be at least 10 characters long and include a combination of letters, an uppercase letter, a number and at least one special character.

If you still can’t access your account after resetting your password, please get in touch.

To request a new password, login to your online account and select 'Forgot password?'. Enter your email address, click 'Submit' and within a few minutes you'll receive a password reset authorisation email.

Please check your spam folder. If you haven't received the link, it might be that you haven't created an online account yet.

If you would like to close your Loyalty account, please contact us.

If you no longer wish to receive marketing communications, please login to your online account. You can opt-out in the 'Contact Preferences' section on your account homepage. You can also click the unsubscribe link found at the bottom of our email communications.

It takes up to three days for marketing emails and SMS to stop, and up to three weeks for postal marketing to end.

To earn loyalty points when shopping online, you must be registered for a loyalty account. As long as you're logged into your online account before placing your order, points will be automatically added to your balance after your order is shipped.

You'll earn 3 points for every £1 spent on beauty products, and 1 point for every £1 spent on everything else.

Show your virtual MyFenwick loyalty card (from your Apple or Google Wallet) at checkout. You'll earn the same points as you would shopping online - 3 points per £1 on beauty products and 1 point per £1 on everything else. Points will appear in your account within 72 hours.Loyalty points expire 12 months from the date they are earned.

If you have registered for a loyalty account, please login and go to your account homepage. You will see your points balance along with how much you need to spend to secure a loyalty reward voucher before the next cut-off date.

For in-store purchases, it can take up to 72 hours for points to be added to your account. For online purchases, points are added once we have confirmed your order and it has been shipped.

If your balance is lower than expected, it's likely we have removed your points to convert them into a loyalty voucher.

If you’re missing points, it’s likely that we've turned your points into a voucher. This happens automatically four times a year.

Check your inbox (including your spam folder) to find your voucher.

Any points that weren't enough to generate a voucher are still in your account and will count towards your next voucher.

Yes, loyalty points that haven't been converted into a reward voucher will expire after 12 months of account inactivity.

Your points balance will show as negative if you refund a purchase but the loyalty points you earned for that purchase have already been removed from your account and converted into a loyalty reward voucher.

Once points are in the process of becoming a voucher, we can't cancel the voucher. You'll receive the loyalty voucher and the points equivalent to the refunded amount will be deducted from your account. As you continue to earn points, the negative balance decreases.

You can find your loyalty reward voucher in the email inbox linked to your MyFenwick account. Please note, loyalty vouchers aren't stored in your online account.

If you return an order that you paid for using a loyalty voucher, we'll refund that amount onto an e-gift card and email it to the address you used for the order.

To apply your loyalty voucher when placing an online order, simply login to your online account and enter the voucher number in the ‘Discount Code box at checkout. Your voucher number can be found in the voucher email you received in January, April, July or October.

Please note that vouchers are not accepted when paying with Apple Pay or Klarna and cannot be used to pay for delivery charges, gift cards or tickets to in-store events.

Loyalty vouchers are valid for 12 months from when they're sent to you.

If you have registered for a loyalty account, please login and go to your account homepage. You will see your points balance along with how much you need to spend to secure a loyalty reward voucher before the next cut-off date.