Answer

There could be a few reasons why you may not have received your referral award just yet:

• Your friend did not click on the referral link
• Your friend’s purchase did not reach the spending minimum
• Your friend’s referral is being reviewed by our escalation team for fraud prevention measures

• Shop til you drop. Your points never expire! 

Earning points through our loyalty program is easy! We offer points for a variety of actions ranging from following us on social media to subscribing to a product. Additionally, you will receive at least one point for every dollar spent with us! For more information on how to get points checkout How to Earn Points.

Yes! Users have the option to use their points for cash value or to redeem a free gift. If you decide to use your points for cash value, you will receive $10 off for every 500 points you earn!

But of course! Users will get an initial 250 points when their first subscription order ships (in addition to the points per dollar spent). Additionally, users will get the equivalent of 500 points off  for their 4th and 8th shipments and the equivalent of 1,000 points off for their 12th shipment! For more information on all the ways subscriptions help gain points checkout How to Earn Points.

How do I view my point balance?

To view your loyalty points, log into your account → "My Account" → "Loyalty Points”. There you will see all of the points you have gained along with any gifts / cash off you are able to redeem.